Application Support Specialist (m/w/d)

You are a real IT nerd? And you already live in Germany or have work permit for Germany?

Still not easy to find a suitable job? You are fluent in English, willing to learn German, but you don't speak it yet (fluently)?

Then Tempton Next Level Experts is the right recruitment agency for you and we should talk!

Our client has been developing software that makes IT professionals happy for almost 25 years. From Nuernberg, 300 employees are constantly pushing forward with resourceful solutions for IT infrastructures and networks. Always with an eye on: Customer well-being, quality and sustainability. Be part of it!

As Application Support Specialist (m/f/d) in direct employment with our client, your expertise is in demand. Here you will ensure that open questions and problems are dealt with - you decide whether from home or on site.

What does this position offer me?

• At this excellent top employer, employee satisfaction is at the top priority.
• Thanks to extensive training and further education, lectures and BarCamps, your own professional and personal development is guaranteed.
• The flexible working time models include everything from working in the best-equipped offices to working from home base.
• Bonuses, BAV and occupational disability insurance are good for your wallet and your future.
• The subsidised job ticket, the bicycle cellar, the employee parking spaces and the free electricity for e-vehicles put the tick behind the topic of "mobility".
• At summer parties, Christmas celebrations and team events, people get to know each other better.
• For the healthy body there is a bistro, a wide range of sports and a flat-rate drinks as well as table football and a PlayStation.

What will my tasks be?

• You will provide support via helpdesk systems for the users of the software solutions in English and German.
• Furthermore, 2nd level support for IT professionals as well as the re-enactment of the various use cases of the customers on the sample systems are part of your tasks.
• Conducting intensive error analysis based on log files as well as screenshots and snapshots.
• You will dig deep into the customer's use cases, which come from a wide range of industries.
• Contributing to further product development and 3rd level support in close cooperation with our software development.

What should I bring with me:

• You have an education in network, IT or system administration or specialist informatics or have a comparable background.
• You can handle technical or application support with ease
• It is easy for you to empathise with the day-to-day challenges of customers
• You are familiar with network protocols such as SNMP, SSH, Flow and WMI
• You are fluent in English and have a good command of German

What is a plus (but not a requirement)?

• Ideally, you also have experience with IoT, products such as VMware, Cisco IOS, NetApp or are well versed in script programming or Powershell.